Payment due. You pay, I bake! Payment deposit is required up front so that I can source your ingredients, spectacular sprinkles, and perfect packaging. Your payment reserves your pick-up date too! Win win for all of us!
No show = no goodies. These goodies are best enjoyed fresh! Not showing up to the agreed upon pickup time forfeits your order. But take heart - we'll donate to a family in need. Need to reschedule your order? Please reach out 4 days prior to your pickup time.
Refunds. I can offer refunds up to 48 hours after the payment is accepted (if order is a minimum of 7 days out). Unfortunately, after that time, I cannot offer refunds as I have probably started shopping for your creation! But the good news - you get the goodies!
Delivery Clause. All orders are pick-up only. Delivery can be an option if you live within 40 miles of the pick-up location with an additional fee! I love a good drive (bonus if that drive is past a Starbucks).
Pickup Dates and Times. Delivery and pick up times are set upon ordering. This is because other customers need their goodie fix too! We have bulk pickup dates to accommodate most schedules - so put that pickup in your calendar!
Change Cutoff. Decisions are tough! But we're here to help. Order changes can be made until 7 days prior. After that, all change requests will be under consideration and a small fee will apply.
Inspiration. Thanks a ton for bringing me those inspo pictures! They're just that - inspiring. But your item may not be perfect replicas - I'll try to keep it close.
Covid Care. We know that you can't control when you have come in contact with a person who has Covid, and we want to work with you. Need to reschedule your event? I may be able to freeze your goodies sealed for 2 weeks so you can stay home and rest.
In a hurry? While I can't accommodate all last minute orders, I will make my best effort too. Orders placed with a turnaround time of under 4 days will require a rush fee of $20.
Price Adjustments. All prices are subject to change. Prices are often dictated by ingredients costs. I'm always trying to provide the best tasting items to my clients. This also means I can't honor old pricing (because the local grocery store won't honor their old flour prices - darn it).
Product Photography. Say Cheese! We create replicas of client orders to photograph these pretty sweet lookin' sweets. If you do not want your cookies in the spotlight, please let me know at the time you place your order. Secrets are safe with me.
Copycats. Copyrighted images (think Star Wars and Peppa Pig) are protected, and I won't be able to replicate them in baked goods (who wants legal controversy, right?). We can make a similar color palette though - so let's talk!
Pictures are worth a thousand words. But they're not always accurate. Colors and lighting in photos may be slightly different than what you end up with. Also - items in photos may not be true to size! (which is a bummer, I'd frankly love to eat an 8.5x11 in cookie)
Eenie Meenie Order Minimums. (that didn't rhyme - I'm a baker not a poet). I require a minimum order of 1dozen cookies! Need fewer? Stay tuned for a popup shop announced on my Facebook page!
It's All Yours Now. Once you pickup your order (thanks again, by the way), what happens to your cakes, cookies, cocoa bombs, and car doors (I hate door dings) is all on you! Keep 'em safe, keep 'em cool, and keep 'em away from the parking lot cart returns.
Ship Shape! As much as I'd love to hand delivery each and every batch - unfortunately, I often need the help of USPS. I do my best to package these cookies for a rough ride, but broken cookies are a possibility and a non-refundable risk you take when placing a shipped order. Also - while I ship Priority, I can't guarantee that "rain sleet snow or hail" won't delay your order. Refunds can't be offered - but know that they're on their way. Once tracking information is provided, claims for lost orders can be placed with USPS.
No Ghosts (I'm easily spooked). To get your order juuust right, I'll need you to reply to my messages within 24 hours - otherwise, I may just have to wing it (I'm good at wiggin' it - just ask my eyeliner). Questions for me? Please give me about X hours to reply - I'm usually covered in dough.
Achoo! Allergies? Baked goods are often made with foods that can be known allergens. While I can do my best to accommodate, I can't always accommodate allergy-conscious orders. Please do reach out - I may have a perfect referral for ya!
Cottage Food Laws. This has been made in a home kitchen not inspected by Michigan Department of Agriculture & Rural Development. Our kitchen is NOTnut free, egg free, dairy free, gluten free. Boring disclaimer, but we have to say it per the law. *tips cowboy hat* *straightens Sheriff pin*
In Sickness and in Health. While death will never do us part, you're consuming food and with the consumption of anything (including that pizza last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities - albeit, hopefully far reaching.
Pay means Yay. Once you've submitted (awesome) payment for your (awesome) order because you're awesome, you're accepting the above terms. Which is awesome because my goodies are awesome. Awesome.